Last Updated: March 26th, 2026

EverGuard provides monitoring, alerts, and account-related communications to help users stay informed about potential risks involving their personal information.

By creating an EverGuard account, starting a trial, or using the Services, you expressly consent to receive communications from EverGuard and its authorized service providers as described below.

Service Communications

EverGuard will send communications necessary to provide identity protection and monitoring services.

These communications may include:

• security alerts
• identity monitoring alerts
• breach notifications
• account activity notifications
• service updates
• onboarding instructions
• fraud investigation communications
• support responses

These communications are considered service-related messages and are required for the operation of the Services.

Email Communications

EverGuard may send communications to the email address associated with your account.

Email communications may include:

• monitoring alerts
• breach notifications
• account security alerts
• subscription and billing notices
• service updates
• onboarding and support information

Users may configure email filtering or preferences within their email provider; however, EverGuard cannot guarantee delivery if messages are filtered or blocked.

SMS and Phone Communications

EverGuard and its authorized service providers may send communications to the phone number associated with your account.

These communications may include:

• identity monitoring alerts
• breach notifications
• fraud-related notifications
• account verification messages
• customer support communications

Messages may be delivered via SMS, automated dialing systems, prerecorded messages, or phone calls.

Standard message and data rates may apply depending on your mobile carrier.

Message frequency may vary. You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP or contact support@tryeverguard.com.

Consent to receive SMS or phone communications is not a condition of purchasing EverGuard services.

Mobile carriers are not liable for delayed or undelivered messages.

Third-Party Monitoring Alerts

Certain monitoring alerts may be delivered through EverGuard’s identity protection partners and monitoring providers.

These partners may send alerts related to:

• breach detection
• credit monitoring
• identity monitoring
• fraud alerts
• restoration assistance

Such communications are necessary for the delivery of identity protection services.

Push Notifications

EverGuard applications may provide optional push notifications through mobile devices or web browsers.

Push notifications may include:

• monitoring alerts
• security notifications
• account reminders
• service updates

Users may enable or disable push notifications through their device or application notification settings.

Disabling push notifications may limit real-time alerts within the EverGuard application.

Required Security Alerts

Certain communications are essential to the operation of EverGuard services and cannot be disabled while your account is active.

These communications may include:

• identity theft alerts
• breach notifications
• fraud warnings
• account security alerts
• billing notices
• service availability notifications

These alerts are required to provide the identity protection services associated with your subscription.

Marketing Communications

EverGuard may occasionally send promotional or informational communications related to EverGuard products and services.

Users may opt out of marketing communications at any time by using the unsubscribe instructions included in those messages.

Opting out of marketing communications will not disable required service alerts or security notifications.

Marketing communications are separate from service-related communications and are not required for use of the Services.

Contact Information Updates

Users are responsible for maintaining accurate contact information, including:

• email address
• phone number

Failure to keep contact information updated may result in missed alerts or delayed communications.

EverGuard is not responsible for alerts that cannot be delivered due to incorrect or outdated contact information.

Changes to Communication Practices

EverGuard may update communication methods or delivery channels as technologies evolve.

Material changes to communication practices will be reflected in updated policies posted on the EverGuard website.

Contact Information

If you have questions regarding EverGuard communications, please contact:

EverGuard Support
support@tryeverguard.com

EverGuard
3049 Executive Parkway
Lehi, UT 84043
United States